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By Coco Zephir, Head Librarian
The Future of Libraries and the St. Mark’s Library
Libraries are ever changing in both form and function. One aspect currently at the center of library innovation is user-experience (UX). UX focuses on meeting the needs of patrons to improve their experiences by making them more impactful and meaningful. UX is a reiterative process that involves constant conversation with your community. Libraries using UX are implementing human-centered design, or design thinking, to better understand their patron base. Human-centered design, “focuses on defining and then resolving concerns by paying attention to the needs, aspirations, and wishes of people” (Peet 2016). (more…)